Refund Policy
Last updated: August 1, 2026
This policy covers two different kinds of payment, and the difference matters: money you pay an event organizer, and money you pay ShowHive.
Event entry fees — paid to the organizer
Entry fees are paid directly to the event organizer; the organizer is the merchant of record. ShowHive does not receive, hold, or forward this money and takes no percentage of it.
Because of that:
- Refund requests for entry fees go to the organizer of that event, whose contact details are on the event page.
- Each organizer sets their own refund and cancellation rules — for example whether entries are refundable after registration closes, or if a show is rained out. Check the event listing before you enter.
- Organizers can issue full or partial refunds from their Stripe account.
- ShowHive cannot reverse, refund, or redirect an organizer's charge, and cannot compel an organizer to issue a refund.
If an organizer is unresponsive, contact us anyway — we can't move the money, but we can try to reach them, and repeated failure to honor a stated refund policy is something we act on under our Terms of Service.
ShowHive subscriptions and upgrades — paid to ShowHive
Monthly subscriptions
Cancel any time. Your plan features continue to the end of the period you have already paid for, and we don't bill you again. We do not pro-rate a partial month.
Annual subscriptions
Annual subscriptions are non-refundable once the term has begun. The annual price is discounted against twelve months of monthly billing, and that discount is the reason the commitment is for the full year. You may cancel at any time to stop the next renewal; your features continue until the end of the paid year.
If you are unsure whether ShowHive fits your club or event, start monthly or buy a single-event upgrade first.
Single-event upgrades
Refundable in full if the event has not yet opened registration. Once registration opens, the upgrade has been used and is non-refundable.
Automatic renewal and how to cancel
Subscriptions renew automatically at the then-current price until you cancel — monthly plans every month, annual plans every year. To cancel, open the app and go to Profile → Plan & Billing → Manage billing (this opens the Stripe billing portal), or email support@showhive.io and we'll cancel it for you. There's no phone call and no retention script.
Billing errors
If you were charged in error — a duplicate charge, a charge after you cancelled, or the wrong amount — tell us and we will refund it. This policy does not limit that, and it does not limit any refund right you have under applicable law.
Card processing fees
Where an organizer has enabled card-fee pass-through, that processing fee is disclosed to you before you pay and is not refundable, including where the entry fee itself is refunded. Where any refund is issued, the card networks' and Stripe's own fee policies determine what is returned.
Purchases made through the App Store or Google Play
If you ever purchase something through Apple or Google rather than directly from ShowHive, that platform's refund process applies and you should request the refund through them, since we cannot refund a charge we did not process.
Contact
Refunds, billing questions, or anything that looks wrong on your statement:
Please include the email address on your account and the approximate date of the charge.